Lesson Cancellation Policy

Individual Lessons

  • All individual lessons scheduled in peak times which are cancelled within 48 hours will charged at the full hourly individual rate of the coach
  • All individual lessons scheduled in off peak time which are cancelled within 24 hours will charged at the full hourly individual rate of the coach
  • Any individual lessons cancelled before the 48-hour deadline in peak times or the 24-hour deadline in off peak times will not be charged
  • Peak times are Monday to Friday 9-11am, 4-8pm, Saturday & Sunday 9-12pm
  • Off Peak times are all other times outside of the peak times stated above
  • Lessons cancelled due to inclement weather will not be charged. The individual coach and client will mutually agree regarding the weather conditions.
  • Evolve Tennis Ltd Trading As Berkhamsted Tennis & Fitness reserves the right to offer the client a makeup lesson in that particular week if a convenient time can be found for both the coach and the client

Group Lessons

  • Any missed group lessons will not be refunded
  • Any PAY AS YOU GO (PAYG) group places booked in peak times which are cancelled within 48 hours will be charged at the full group rate
  • Any PAY AS YOU GO (PAYG) group places booked in off peak time which are cancelled within 24 hours will charged at the full at the full group rate
  • Group lessons cancelled due to inclement weather will not be charged. Evolve Tennis Ltd Trading As Berkhamsted Tennis & Fitness and the clients will mutually agree regarding the weather conditions.
  • Evolve Tennis Ltd Trading As Berkhamsted Tennis & Fitness reserves the right to offer the client a makeup session in another group in that particular week if places are available